The article discusses the development of the 'Service-02' chatbot, designed to receive and register reports of crimes, administrative offenses, and incidents at the police station. The algorithm of the chatbot's operation, its architecture, and main functional capabilities are described. Particular attention is paid to the advantages of using the chatbot to improve the efficiency and quality of interaction between citizens and law enforcement agencies. The stages of development and prospects for further system development are analyzed. The article highlights the significance of digitalization in police work and its impact on improving public safety.

Keywords: chatbot, duty unit, Ministry of the Interior of Russia, police, digitalization, Service-02, internal affairs agencies, Telegram